Discover why adjusters avoid calling something “fraud” until it’s proven in court, the difference between fraud and red flags, and the four key elements required to prove insurance fraud. Learn the challenges of prosecution and why understanding these realities is essential for claims professionals.

Explore the underrated yet essential skill of communication in claims adjusting and management. This blog reflects on real-life industry experiences, the lack of communication training, and why it's time we stop assuming employees can communicate effectively—and start teaching them how.