This blog explores how risk management professionals can prevent scope creep by clearly defining their roles, responsibilities, and authority. This includes practical tips on managing overlap with HR, setting boundaries with vendors, and ensuring leadership understands what’s realistically achievable. A must-read for risk managers seeking clarity, collaboration, and control in their day-to-day operations.

Discover how the Curse of Knowledge affects communication in the insurance and risk management industry. This blog explores why professionals must ditch the “common sense” mindset, embrace empathy, and learn to simplify complex topics for newcomers and consumers. Perfect for insurance educators, agents, and risk pros who want to improve how they teach and connect.

New year, new conference schedule! This wishlist highlights how event organizers can make conferences more accessible, more honest, and more meaningful for risk and insurance professionals.

Learn why “Can we do it?” is the wrong question in risk management, and how asking “Should we do it?” leads to smarter, safer decisions.

Bust the biggest myths in claims and learn the truth about claims closure quotas, whether adjusters get paid based on savings, and why cases really drag out. Perfect for employers, HR teams, risk managers, and anyone who wants to understand how claims actually work (minus the misconceptions you see social media).

Explore why workers’ compensation settlements shouldn’t be driven by emotions or “culture fears”. This blog breaks down common misconceptions employers have about settling claims and how settlements are financial decisions, not emotional decisions. Learn why the claim often isn’t even the employer’s to control, how litigation already impacts culture long before settlement talks, and why focusing on facts over frustration leads to better outcomes for your organization.

Why doesn’t Gen Z want to work in claims? Turns out we may be fumbling our internship opportunities. Are we using internships to show students how rewarding the career can be? Or are we just looking for a warm body to manage a caseload?

Is AI solving your problems, or just creating new ones? In this post, we explore why it’s so hard to find a solution among the endless barrage of AI tools, and why we can’t find a good solution until we’ve done the work of defining the actual problem we are trying to solve.

Employers say they don’t want to “buy the psyche,” but they already have. In this blog post, we talk about lessons learned from the Work Injury Medical Association of Hawaii (WIMAH) conference, and why ignoring mental health in workers’ comp costs more than addressing it.

You received a workers' comp claim for stress and the adjuster denied it. Problem solved, right? Wrong. Your work as an employer is just beginning. This blog explores the sources of stress claims and what employers can do to prevent them.

Apportionment in workers’ compensation can save employers money, but is the juice worth the squeeze? This blog explores the hidden costs of pursuing apportionment, why it often delivers limited returns, and how investing in employee wellness and prevention offers greater long-term savings.

What’s in a title? In insurance and risk management, apparently everything and nothing. From Claims Adjusters II to Resolution Managers to Directors of Risk who specialize in everything from cyber to credit, job titles are a chaotic mess. This post breaks down the identity crisis of professional titles in our industry.

Southern California summers feel never-ending, but the risks of heat illness go far beyond dehydration. This blog highlights overlooked dangers such as severe burns from collapsing on hot surfaces and long-term brain injuries caused by heat stroke. Learn why early nurse case management and proactive prevention are critical for protecting employees and managing workers’ comp claims.

Discover why adjusters avoid calling something “fraud” until it’s proven in court, the difference between fraud and red flags, and the four key elements required to prove insurance fraud. Learn the challenges of prosecution and why understanding these realities is essential for claims professionals.

Back from a summer hiatus! Catch up with my latest updates: co-authoring a fun risk management book (yes, with Star Wars footnotes), launching a mental injury claims course with WorkCompCollege, and speaking at ELEVATE WorkComp Conference. Plus, thoughts on TikTok, trampoline bunnies, and why I’m doubling down on creating engaging insurance content that lasts.

Are your leased solar panels covered under your commercial insurance policy? Many businesses assume the leasing company handles damage, but exclusions like vandalism and theft often leave them exposed. Learn why solar panels must be listed on your SOV and how to review lease agreements for better risk management.

A witty and insightful exploration of claim development through the deliciously relatable lens of avocado ripening. Blending storytelling, insurance expertise, and humor, this blog post breaks down how the timing, management, and documentation of claims impact their ultimate cost—just like picking the perfect avocado. Ideal for risk managers, claims professionals, and insurance nerds who appreciate a ripe analogy (pun intended), this post makes complex risk concepts engaging and memorable.

Explore the underrated yet essential skill of communication in claims adjusting and management. This blog reflects on real-life industry experiences, the lack of communication training, and why it's time we stop assuming employees can communicate effectively—and start teaching them how.

Is insurance really a scam, or just a misunderstood necessity? This thought-provoking blog post breaks down why the industry feels shady—spoiler: it’s the lack of consumer education. Learn how exclusions, limits, and regulatory requirements shape your coverage, and why catchy ads miss the mark. A must-read for anyone confused by their policy or tired of geckos selling peace of mind.

Discover the wild world of litigation funding, explained through an Uber ride, loan sharks, and Paulie from The Sopranos. From predatory interest rates to unregulated investment funding that’s shaking up the liability insurance market, this blog breaks down how lawsuits are being secretly bankrolled—and why it matters for risk management and insurance pros.