Explore why workers’ compensation settlements shouldn’t be driven by emotions or “culture fears”. This blog breaks down common misconceptions employers have about settling claims and how settlements are financial decisions, not emotional decisions. Learn why the claim often isn’t even the employer’s to control, how litigation already impacts culture long before settlement talks, and why focusing on facts over frustration leads to better outcomes for your organization.

Why doesn’t Gen Z want to work in claims? Turns out we may be fumbling our internship opportunities. Are we using internships to show students how rewarding the career can be? Or are we just looking for a warm body to manage a caseload?

Is AI solving your problems, or just creating new ones? In this post, we explore why it’s so hard to find a solution among the endless barrage of AI tools, and why we can’t find a good solution until we’ve done the work of defining the actual problem we are trying to solve.

Employers say they don’t want to “buy the psyche,” but they already have. In this blog post, we talk about lessons learned from the Work Injury Medical Association of Hawaii (WIMAH) conference, and why ignoring mental health in workers’ comp costs more than addressing it.

You received a workers' comp claim for stress and the adjuster denied it. Problem solved, right? Wrong. Your work as an employer is just beginning. This blog explores the sources of stress claims and what employers can do to prevent them.

Apportionment in workers’ compensation can save employers money, but is the juice worth the squeeze? This blog explores the hidden costs of pursuing apportionment, why it often delivers limited returns, and how investing in employee wellness and prevention offers greater long-term savings.

What’s in a title? In insurance and risk management, apparently everything and nothing. From Claims Adjusters II to Resolution Managers to Directors of Risk who specialize in everything from cyber to credit, job titles are a chaotic mess. This post breaks down the identity crisis of professional titles in our industry.

Southern California summers feel never-ending, but the risks of heat illness go far beyond dehydration. This blog highlights overlooked dangers such as severe burns from collapsing on hot surfaces and long-term brain injuries caused by heat stroke. Learn why early nurse case management and proactive prevention are critical for protecting employees and managing workers’ comp claims.

Discover why adjusters avoid calling something “fraud” until it’s proven in court, the difference between fraud and red flags, and the four key elements required to prove insurance fraud. Learn the challenges of prosecution and why understanding these realities is essential for claims professionals.

Back from a summer hiatus! Catch up with my latest updates: co-authoring a fun risk management book (yes, with Star Wars footnotes), launching a mental injury claims course with WorkCompCollege, and speaking at ELEVATE WorkComp Conference. Plus, thoughts on TikTok, trampoline bunnies, and why I’m doubling down on creating engaging insurance content that lasts.

Are your leased solar panels covered under your commercial insurance policy? Many businesses assume the leasing company handles damage, but exclusions like vandalism and theft often leave them exposed. Learn why solar panels must be listed on your SOV and how to review lease agreements for better risk management.

A witty and insightful exploration of claim development through the deliciously relatable lens of avocado ripening. Blending storytelling, insurance expertise, and humor, this blog post breaks down how the timing, management, and documentation of claims impact their ultimate cost—just like picking the perfect avocado. Ideal for risk managers, claims professionals, and insurance nerds who appreciate a ripe analogy (pun intended), this post makes complex risk concepts engaging and memorable.

Explore the underrated yet essential skill of communication in claims adjusting and management. This blog reflects on real-life industry experiences, the lack of communication training, and why it's time we stop assuming employees can communicate effectively—and start teaching them how.

Is insurance really a scam, or just a misunderstood necessity? This thought-provoking blog post breaks down why the industry feels shady—spoiler: it’s the lack of consumer education. Learn how exclusions, limits, and regulatory requirements shape your coverage, and why catchy ads miss the mark. A must-read for anyone confused by their policy or tired of geckos selling peace of mind.

Discover the wild world of litigation funding, explained through an Uber ride, loan sharks, and Paulie from The Sopranos. From predatory interest rates to unregulated investment funding that’s shaking up the liability insurance market, this blog breaks down how lawsuits are being secretly bankrolled—and why it matters for risk management and insurance pros.

Roundtables in risk management often suffer from silence and indecision. This blog challenges professionals to stop waiting for perfect and start creating. Learn why making something—imperfect as it may be—is the first step to impactful risk strategies and meaningful contributions.

Explore the risk management and insurance implications emerging from the Diddy trial, including Cassie Ventura’s $10M hotel settlement. Learn why Intercontinental Hotels may be liable, and uncover key lessons for businesses on duty of care, employee training, workplace violence protocols, and video surveillance policies. Real-world takeaways for hospitality, HR, and risk professionals.

Learn how to decode your workers’ comp audit scores, what different audit types really mean, and how to take action like a Spring Fling Queen. From subrogation mysteries to disability management gaps, this guide serves up serious risk management tips with a pop culture twist

When you’re a Risk Manager, everyone’s business is your business, including the Marketing Team. Learn how false advertising claims can leave you exposed.

Ever wonder how your insurance program stacks up? From fully insured to large deductible to self-insured, we’re breaking it down with a childhood classic: McDonald’s. Learn how financial responsibility, claims control, and risk exposure change as your “McDonald’s money” grows. A fun, relatable guide for insurance, risk, and finance pros.